Effective Date: 02 June 2026

This Shipping Policy explains how Ryecc processes, packs, and delivers orders placed through our website. We aim to provide a smooth and reliable delivery experience for every customer.

Customer Care
Email: support@ryeccfood.com
Phone: +91 8958730187
Website: www.ryeccfood.com

1. Order Processing

Orders are usually processed within 1 to 3 business days after payment confirmation. Orders placed on Sundays, public holidays, or during high-demand periods may take slightly longer to process.

2. Delivery Coverage

We currently ship to serviceable pin codes across India through trusted courier and logistics partners. If your location is not serviceable, our team may contact you to arrange an alternative solution or issue a refund.

3. Estimated Delivery Time

• Metro cities: usually 3 to 7 business days after dispatch.

• Non-metro and regional locations: usually 5 to 10 business days after dispatch.

• Remote locations may require additional delivery time depending on courier availability.

Delivery timelines are estimates and may be affected by weather, courier delays, public holidays, strikes, incorrect address details, or events beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment. Free shipping offers may be available from time to time and may depend on order value, location, or promotional terms.

5. Order Tracking

Once your order is dispatched, tracking details may be shared by SMS, email, WhatsApp, or through your order page. Customers are responsible for providing accurate contact and delivery details to avoid failed delivery attempts.

6. Failed Delivery or Incorrect Address

If delivery fails due to an incorrect address, unavailable recipient, unreachable phone number, or refusal to accept the shipment, the order may be returned to us. Re-shipping may be chargeable, depending on the situation.

7. Damaged or Tampered Shipment

If your package appears damaged, leaked, opened, or tampered with at delivery, please do not accept it. If you notice the issue after delivery, contact us within 48 hours with clear photos or videos of the package, invoice, and product.

8. Missing Items

If any item is missing from your order, please contact customer care within 48 hours of delivery. We may request order details, unpacking proof, product images, and courier packaging images to investigate.

9. Contact Us

For shipping-related support, please contact Ryecc Customer Care at support@ryeccfood.com or +91 8958730187.

Ryecc | Cream of Rice Instant Cereal | www.ryeccfood.com